Now Hiring - Electrical Account Manager - Service Construction in Lanham, MD

Service Account Manager

As a Service Account Manager, you will be the primary contact for the Client, General Contractor, and/or Property Manager responsible for excellent customer service and meeting goals to meet our customers electrical needs that result in new and repeat business opportunities.

Essential Functions

• Pursue known opportunities for account growth and new business

• Ensure that all processes and procedures are completed; quality standards met, and projects / accounts are profitable.

• Approves Change Orders and invoices and is responsible for assisting with collections.

• Understands company capabilities and services, and effectively communicates all offerings to the client.

• Works closely with the Service team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project

• Ensures client issues are handled efficiently, informing the VP of Service of any potential problems

• Reviews all major deliverables to ensure quality standards and client expectations are met

• Provides regular communication between the customer and team, providing strong team representation

• Reports to the Senior Service Account Manager, providing weekly updates on all accounts or projects including monthly status

• Meet with clients/customers on a regular basis to continue to develop the business relationship

• All work will be performed according to company policies, values and standards

• Provide technical and problem resolution assistance to Service Technicians. Directly supervise critical work situations as required

• Perform job-site visits and provide estimating information for service sales as needed.

• Possess and demonstrate strong commercial electrical service and maintenance skills, including electrical troubleshooting skills

• Maintain current required licenses/certificates for the classifications of the work supervised.

• Maintain a comprehensive knowledge of the current NEC, NETA, NFPA 70E, OSHA and other technical and safety codes and requirements.

• Enforce compliance with all applicable laws, regulations, safety standards

• Maintain professional relationships with owners/contractors and peers

• Collaborate with all team members of our field and office adopting a positive attitude with a focus on creating positive working relationships that foster teamwork with all departments of our organization.

• Communicate regularly with your team to improve processes

• Identify potential candidates for service technician positions

• Schedule Flexibility to be on-call

The person must be able to follow verbal and written directions (including the reading of drawings/blueprints) and must be able to analyze and evaluate data.

The person must be capable of talking with and signaling people to convey or exchange information in a demanding environment as described below and must be able to read and write.

The person must possess the ability to understand the significance of electricity and his/her role on a dynamic, changing worksite, and must perform without presenting a safety threat to self, co-workers, and other people.

Competencies

1. Ability to forecast person-hour/cost and manage project schedules

2. Safety Readiness

3. Critical Thinking/Problem Solving

4. Electrical Knowledge Proficiency

5. Time Management

6. Communication Proficiency

7. Methodical Attention to Detail

8. Ability to analyze technical drawings.

Supervisory Responsibilities

This position occasionally has the responsibility of supervising workers with less experience and training them.

Position Type and Expected Hours of Work

Exempt -This is a full-time position and occasionally can require that you work over 40 hours a week

Travel

This position does require occasional travel to jobsites.

Required Education and Experience

• Minimum 3 years of working as an Electrical Service Technician, Project Manager, Estimator or similar experience in the Electrical Construction Industry

• Undergraduate Degree in Electrical Engineering or Journeyman Electrical License or equivalent combination of education and experience.

• Proven Account Management skills that create, maintain and enhance customer relationships

• Demonstrated Technical experience using software, hardware, networks

• High initiative and proven experience working well in a team environment

• Demonstrated experience handling deadline pressures.

• Proficiency in Microsoft Software

• Experience using Accubid; Viewpoint by Vista or similar systems

• Experience using Bluebeam

• Demonstrated experience interacting with clients

AAP/EEO Statement

Equal Opportunity and Affirmative Action Employer committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, sex, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lanham, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Electrical Construction Industry: 3 years (Required)
• Commercial electrician: 5 years (Preferred)
• Industrial electrician: 5 years (Preferred)
• Account Management: 3 years (Preferred)
• Customer relationship management: 3 years (Preferred)
• ERP Systems: 1 year (Preferred)

License/Certification:

• Journeyman Electrician (Preferred)

Work Location: In person